Reduce defects. Prevent callbacks. Enforce standards without micromanaging.

Most companies “care about quality.”
Few can prove quality.

This playbook is how you stop quality from being a debate and turn it into a system:

• standards are defined
• roles are separated (no self-approval)
• evidence is required
• checkpoints are pass/fail
• escalation is pre-written
• stop-work triggers exist
• repeat defects get tracked and punished (politely… but firmly)

What this does (and what it doesn’t):

• This does make quality enforceable and defensible — especially under warranty pressure.
• This does not fix a culture that refuses accountability. It forces accountability to show up.

What you got in this product

Core

• Quality standards doctrine (what “pass” means)
• Role boundaries (no self-approval)
• Verification rules (evidence required)
• Escalation logic (who decides, when, and how)
• Quality vs cost guardrails (no shortcuts below the floor)

Bonus

• Quality audit checklist (field + admin)
• NCR / correction form template (non-conformance report)
• Stop-work triggers list (when a job pauses until fixed)

Jobber Build Specs

• Quality audit “job gate” spec (job cannot close until QC complete)
• QC checkpoints spec (midpoint QC + pre-final QC fields + required photos)
• Defect tagging system (common defect tags + severity tags + repeat tracking)
• Non-conformance report workflow spec (tag + note template + responsibility + recheck scheduling)
• Stop-work triggers spec (tags + escalation notes + approvals to resume)
• Callback tracking spec (callback reason, warranty coverage, cost-to-fix notes)

Who this is for

• Owners tired of “we’ll fix it for free” becoming a lifestyle
• Companies offering warranties or memberships
• Teams scaling crews and needing consistent standards
• Anyone who wants to protect margin without turning into a jerk

The core rule

Quality is not a feeling. It’s evidence.
If you can’t prove it, you can’t enforce it.

Do You Know Where You Stand?